Cultivating Satisfaction Alongside Beauty. Our commitment to seamless service is as enduring as the lifelike charm of our artificial botanicals.

Shipping Information

We strive to deliver the enduring beauty of our handpicked artificial plants and décor to your home with care and efficiency.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Methods & Delivery Times

We ship globally (excluding some remote regions and parts of Asia). Please review your chosen method below:

  • Standard Shipping (Fee: $12.95)
    • Carrier: DHL or FedEx.
    • Delivery Time: 10-15 business days after dispatch.
    • Recommended for faster, tracked delivery.
  • Free Shipping (Orders over $50)
    • Carrier: EMS.
    • Delivery Time: 15-25 business days after dispatch.
    • A cost-effective option for qualifying orders.

*Delivery times are estimates and may vary due to customs, holidays, or carrier delays. Tracking information will be provided for all shipments.

Returns & Exchanges Policy

We want you to be completely delighted with your purchase from our curated collection. If for any reason you are not satisfied, our policy is designed to be as transparent and straightforward as possible.

Quick Summary

  • Return/Exchange Window: Requests must be initiated within 15 days of the date you received your shipment.
  • Condition: Items must be unused, in original condition, and in the original, undamaged packaging with all tags and accessories.
  • Non-Returnable Items: See section below for important exceptions to protect customer safety and product integrity.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our Customer Care team at [email protected]. Use the subject line “Return/Exchange Request” and include your order number. You may use the template provided at the end of this policy.
  2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions to our Washington facility. Do not ship items back without an RMA.
  3. Package Securely: Carefully repack the item in its original, sturdy packaging with all contents. We recommend using a trackable and insured shipping service, as you are responsible for the package until it arrives at our warehouse.
  4. Ship the Item: Send the package to the address we provide. Original shipping charges are non-refundable, and return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective item.
  5. Inspection & Processing: Once received and inspected (typically within 5 business days), we will email you regarding the status of your refund or exchange.

Refund Timelines & Methods

Upon approval of your return:

  • Timeline: Your refund will be processed to your original payment method within 7-10 business days after we approve the return.
  • Method: Refunds are issued via the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping fees are non-refundable. For exchanges, we will charge or refund any price difference plus applicable shipping costs.
  • Notification: You will receive an email confirmation once the refund is issued. The time for the credit to appear on your statement depends on your bank or payment provider.

Non-Returnable Items

To ensure the safety, hygiene, and pristine quality of our handcrafted décor—akin to the care we take in selecting each Artificial Plant & Greenery piece—the following are final sale and cannot be returned or exchanged:

  • Fragile or Intimate Decorative Accessories & Home Décor Accents (such as certain Dream Catchers, Decorative Swags, and Home Décor Accents) if the original protective packaging has been opened or compromised.
  • Any item not in its original condition, damaged, or showing signs of use.
  • Items purchased during a final clearance or promotion marked “Final Sale.”

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item (e.g., a Corner Shelf instead of a Floating Shelf), please contact us immediately within 48 hours of delivery at [email protected]. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you. Please provide photos of the damage/incorrect item and its packaging.

Return/Exchange Request Email Template

To streamline your request, please use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Organic Plant Shop Team,

I would like to request a [Return / Exchange] for my recent purchase.

Order Number: [Please insert your order number] Product Name(s): [e.g., Nearly Natural Artificial Olive Tree, Mkono Magazine Holder] Reason for Request: [e.g., Size not suitable, Changed mind, etc.] For Exchanges: Desired Exchange Item: [Product Name and SKU if known]

I confirm that the item(s) are unused, in original packaging, and in resalable condition.

Please provide the RMA number and return instructions at your earliest convenience.

Best regards,
[Your Full Name] [Your Shipping Address] [Your Email Address] [Your Phone Number (Optional)]

Contact Us

For any questions regarding Shipping, Returns, or Exchanges, please contact our dedicated support team:

Organic Plant Shop Customer Care
Email: [email protected]

Please include your order number in all correspondence for faster service.

Our commitment to your satisfaction is as enduring as the beauty of our Artificial Flowers, Plants, Greenery, Trees, and Kurrajong Farmhouse accents.

Thank you for bringing Organic Plant Shop into your home.